This feature is a question-and-answer session with a new Blount County Chamber member. So, here we go with our 213th installment visiting with Charlie Ingram, director of Right at Home Maryville which offers in-home or in-facility care and assistance to elderly and/or disabled adults.
How did you get started? My family was served by Right at Home in Southwest FL, when my father’s health was failing. Their flexibility and personal care for him was a GODSEND! We have been raving fans ever since. Recently the owners of the franchise in Maryville decided to make a change, and we were ecstatic to expand to Blount County.
Describe your customers. Families reach out to us initially, when they are needing some help “around the margins” of life. They realize they can avoid, or at least forestall, an upending life change with well timed assistance. Identifying the times-of-day/days-of-week where the greatest impact can occur allows seniors to age “in-place” in comfort and dignity.
More than 20% of the work we do is with Veterans. Helping them navigate the programs to get the support from the VA that is due them, is one of the most satisfying feelings in this field.
What do you enjoy most about the business? Our caregivers are the best! Nearly everyone in the office takes a roll in the onboarding and orientation of new caregivers. We treat them like gold and that translates to amazing client response. We love the feedback loop.