This feature is a question-and-answer session with a Blount County Chamber member. So, here we go with our 235th installment visiting with Jay Chapman, operations manager for Crate Pros which offers creative packaging solutions for difficult to ship items.
How did you get started? Having held diverse roles across multiple organizations, I’ve developed a deep passion for business operations. I’m drawn to the entire process—collaborating with people, establishing standards and workflows, and contributing to a product or service I genuinely believe in. Each experience has strengthened my appreciation for how thoughtful operations can drive efficiency, alignment, and impact.
What is your background? I bring over a decade of experience in management roles, along with five years of specialized expertise in the packaging industry. My background is particularly focused on custom projects, developing tailored solutions to meet unique customer needs. This experience aligns directly with the work we do at Crate Pros, allowing me to effectively translate client requests into practical solutions for complex packaging and shipping challenges.
Describe your customers: to the specialized nature of our business, we cater to a diverse clientele, which includes, but is not limited to, auction houses, medical device manufacturers, artists, technology companies, and automotive manufacturers.
What do you enjoy about this business? I take great pride in providing our customers with peace of mind by leveraging our expertise and passion for packaging. Collaborating with clients to find the ideal balance between their needs and our capabilities is what makes working at Crate Pros truly rewarding for me.